Shipping policy

SARAH'S PARKSVILLE — Shipping Policy
Last updated: 10 September 2026

Thank you for shopping with Sarah's Parksville. This Shipping Policy explains how and when your order is processed, dispatched and delivered, along with everything you need to know about delivery times, tracking, and import charges for orders shipped to the United Kingdom. By placing an order with us, you agree to the terms set out below.

1. Order Processing

Once your order is placed and payment has been confirmed, our fulfilment team prepares your items for dispatch. Order processing typically takes 3 to 5 business days (Monday to Friday, excluding public holidays and weekends).

During busy periods, sales events or public holidays, processing times may be slightly longer. If we expect a significant delay with your order, we will contact you by email.

2. Shipping Times & Delivery

We ship to addresses within the United Kingdom. Estimated delivery times, measured from the day your order is dispatched, are as follows:

• Standard shipping to the United Kingdom: 7 to 15 business days after dispatch.
• Total estimated time from order to delivery: approximately 10 to 20 business days, including the 3 to 5 business day processing window.

Please note that delivery times are estimates and are not guaranteed. Actual delivery can be affected by customs clearance, courier delays, remote delivery locations, weather, and other factors outside our control.

3. Order Tracking

As soon as your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel. Please allow a few days after dispatch for the tracking information to become active and to begin updating as your parcel moves through the shipping network.

If you have not received a tracking number within 7 business days of placing your order, please contact us and we will be happy to help.

4. Customs, Import Duties & Taxes

Some of our products are shipped internationally to fulfil your order. As a result, orders delivered to the United Kingdom may be subject to import duties, VAT and other customs charges levied by HM Revenue & Customs at the time of import.

These charges are the responsibility of the customer (the recipient) and are not included in the product price or shipping cost at checkout. Any customs or import fees that apply must be paid by the customer in order to receive the parcel. We recommend contacting your local customs office if you would like an estimate of any charges before ordering.

If a parcel is refused or returned to sender because import charges were not paid, we cannot be held responsible for the resulting costs or delays.

5. Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase, based on your order and delivery address. Any promotional free-shipping offers will be clearly stated on our website and applied automatically at checkout when the conditions are met.

6. Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and correct when placing your order. We are not responsible for parcels delayed, lost or returned as a result of an incorrect or incomplete address supplied at checkout. If you notice an error, contact us as soon as possible and we will do our best to update your order before it is dispatched.

7. Lost, Delayed or Damaged Parcels

In the rare event that your parcel is lost in transit, significantly delayed, or arrives damaged, please contact us within 7 days of the expected or actual delivery date so we can investigate with the carrier and put things right.

Items that arrive damaged or defective are covered by our return and refund policy, provided your claim is made within 7 days of receiving the item. Please keep all packaging and, where possible, provide photos of the damage to help us resolve your claim quickly.

8. Returns

We offer a 7-day return window. You may return an item within 7 days of receiving it, provided it is undamaged, unworn and has all original tags still attached. For damaged or defective items, a return or refund will be arranged as long as the claim is submitted within 7 days of the item being received.

Claims submitted more than 7 days after an item has been received cannot be accepted. For full details on how to start a return, please see our Returns & Refunds Policy or contact us directly.

9. Contact Us

If you have any questions about your order, delivery, or this Shipping Policy, please get in touch and our team will be glad to help:

Sarah's Parksville

info@sarahparksville.com